Privacy Policy

At TheGlobalGenie.com, your privacy is not just a legal requirement for us, it is a responsibility we take seriously. This Privacy Policy explains in clear terms what information we collect, how we use it, how we protect it, and the choices you have about your data when you visit our website or use our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website or app, we may collect two types of information: personal information you share with us and data collected automatically.

1.1 Personal Information

When you register, place an order, subscribe to our newsletters, contact us, or otherwise engage with our services, we may collect details such as:

• Your name
• Shipping and billing address
• Email address and phone number
• Payment information
• Any other information you choose to share while using our services

1.2 Automatically Collected Data

When you browse our website, certain information is collected automatically to help us understand how our site is used and to improve your experience. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and actions taken on the site
• Purchase and browsing history

This information is generally collected in aggregated or anonymised form and helps us improve performance, security, and user experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in where applicable
• Analyse site traffic and performance
• Show you relevant offers and advertisements

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect how some features of the website function.

2. How We Use Your Information

We use the information we collect for purposes that help us deliver and improve our services while respecting your privacy.

• To provide and improve our services: Process your orders, manage your account, personalise your experience, and improve our website, products, and customer support.
• To communicate with you: Send order confirmations, shipping updates, service notifications, and respond to your queries and requests.
• For marketing and promotions: Share newsletters, special offers, product updates, and event information that we think you may be interested in. You can opt out of these communications at any time.
• For legal, security, and compliance purposes: Comply with applicable laws, prevent fraud and misuse, protect our rights and those of our users, and investigate potential security incidents.

3. Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this Privacy Policy or as required by law.

For example, we may retain certain records for accounting, legal, or tax reasons even after you stop using our services or unsubscribe from marketing communications.

4. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures may include:

• Encryption technologies such as SSL (Secure Sockets Layer) for sensitive data (including payment information)
• Restricted access to personal data on a need-to-know basis

While we do our best to protect your data, no method of transmitting or storing information over the internet can be guaranteed to be 100% secure. Accordingly, we cannot promise absolute security but are committed to continually reviewing and improving our safeguards.

5. Sharing Your Information with Third Parties

We do not sell your personal information. However, we may share your information with trusted third parties when necessary to run our business and deliver our services, such as:

• Shipping and logistics partners
• Payment processors and banks
• Marketing and email service providers
• IT and cloud service providers

These partners are required to use your information only for the specific services they provide to us and to protect it in line with applicable laws and our instructions.

6. Third-Party Links and Advertising

Our website may contain links to other websites or services that are not operated by us. If you follow a link to a third-party site, their own privacy policy will apply to any information you share there. We are not responsible for the content, security, or privacy practices of such third parties.

We may also work with third-party advertising providers (such as Google AdSense) that use cookies or similar technologies to show you ads based on your past visits to our website or other sites.

7. Your Rights and Choices

You have certain rights and choices regarding how your personal information is handled:

• Access and correction: You may request a copy of the personal information we hold about you and ask us to correct or update any inaccuracies.
• Deletion: You may request that we delete your personal information where it is no longer needed for the purposes for which it was collected, or where we are not legally required to keep it.
• Opting out of marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send you non-promotional messages related to your orders or account.

We may need to verify your identity before fulfilling certain requests to protect your privacy and security.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we learn that we have unintentionally collected information from a child under 13, we will take steps to delete it as soon as reasonably possible.

9. International Data Transfers

Your information may be stored or processed in countries other than your own, including locations where data protection laws may differ from those in your jurisdiction.

By using our website and services, you understand and agree that your information may be transferred to and processed in such countries, subject to appropriate safeguards as required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top or bottom of the policy and, where appropriate, notify you through our website or by email.

Your continued use of our services after any changes become effective means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can reach us at:

Email: cs@theglobalgenie.com
Phone: +91- 9653498993