Return & Refund Policy
At TheGlobalGenie.com, we want you to enjoy a smooth, worry-free shopping experience. While we work hard to bring you authentic, well-curated products, we also understand that sometimes things do not go as planned.
This policy explains when and how returns, refunds, and cancellations work, and also sets clear boundaries to protect both you as a customer and us as a business from misuse or fraud.
1. Eligibility for Returns
You may request a return if you receive a wrong, damaged, defective, or incomplete product.
1.1 Return Window
- You can raise a return request within 7 days of receiving your order.
- For items that arrive damaged, defective, or incomplete, please contact us within 2 days of delivery and share clear photos or videos so that we can investigate and help you faster.
1.2 Condition of the Product
To be eligible for a return, the product must:
- Be in new, unused, and resalable condition.
- Have all original packaging, including the brand box, labels, barcodes, user manuals, warranty cards, and accessories.
- Not be damaged, altered, washed, worn, resized, stained, or used by the customer.
- No tampering or modification on serial numbers, IMEI, barcodes, or warranty stickers.
If the returned product does not meet the above conditions, your return may be rejected or only partially refunded at our discretion.
2. Non-returnable / Non-refundable Products
Certain products are sensitive from a hygiene, safety, or fraud standpoint. These items are not eligible for return, replacement, or refund, except in rare cases where they are received damaged or incorrect and reported within the stipulated time.
2.1 Intimate and Hygiene-sensitive Items
- Undergarments, innerwear, shapewear, lingerie
- Swimwear and beachwear
- Socks, stockings, and similar apparel
- Reusable sanitary or intimate products
2.2 Beauty, Personal Care & Health
- Skincare, haircare, bath and body products
- Perfumes, deodorants, body mists
- Cosmetics and makeup
- Oral care products
- Health and wellness sealed products
2.3 Food, Nutrition & Consumables
- Groceries, snacks, beverages
- Vitamins, supplements, nutraceuticals
- Perishable / temperature-sensitive items
- Products with short shelf life
2.4 Medical, Safety & Hygiene Products
- Face masks and respirators
- Medical devices with opened seals
- Personal hygiene gear
2.5 Electronics and Electrical Products
Not eligible if:
- Activated, paired, logged into, installed, or registered
- Missing or tampered serial numbers, IMEI, or barcodes
2.6 Opened / Used / Altered Products
- Used, washed, worn, altered, or damaged by customer
- Missing packaging, accessories, or freebies
- Stains, odors, or visible signs of usage
2.7 Refurbished, Pre-owned & Clearance Items
Sold as final sale, hence non-returnable unless explicitly mentioned otherwise.
2.8 Digital & Subscription Products
- Digital downloads, software, e-books, license keys
- Subscriptions, memberships, gift cards
2.9 Customized Products
- Customized, engraved, monogrammed, or made-to-order products
2.10 Bundles, Kits & Freebies
- Must be returned as a complete set, if returnable
- Free gifts are not eligible for return
2.11 Returns Not Matching Approved Conditions
We reserve the right to refuse such returns.
3. Anti-Fraud and Policy Misuse Protection
- All returns are inspected.
- Mismatch in serial numbers leads to rejection.
- Unboxing video may be required.
- Excessive or abusive behavior may result in blocked services.
4. Refund Process
4.1 Standard Refunds
- Refunds issued as store credit or to original payment method.
- Processed within 7–10 business days after QC check.
4.2 Refunds for Damaged / Incorrect Products
- Full refund or replacement after verification.
- Taxes and duties refunded, if applicable.
5. Return Process
- Contact us via Live Chat, email: cs@theglobalgenie.com or call +91-9653498993
- Share photos/videos of the issue.
- Team will review and guide next steps.
- Pickup arranged, or customer may ship back if required.
- Item must be securely packed with all contents.
6. Sale & Promotional Items
Generally non-returnable unless defective.
7. Exceptions
- Items purchased by mistake without defect
- Used or altered products
- Non-returnable categories listed above
8. Cancellation Policy
- Orders can be cancelled before shipment.
- If already shipped, refuse delivery for refund.
9. Contact Us
For any questions:
- Email: cs@theglobalgenie.com
- Live Chat on TheGlobalGenie.com
- Phone: +91-9653498993
We are here to help you, while keeping the platform safe and fair for all genuine customers.
Yours Truly,
TheGlobalGenie